[Case 01]
25% increase in successful complaint submissions
Civic Tech
30% Faster Noise Issue Resolution Through AI-Driven Solution
The app empowers residents with tools for real-time noise reporting
[Project Overview]
Faced with growing urban noise pollution and the lack of a simple reporting system, I designed NoiseAware to bridge the gap between residents and authorities.
[Problem Statement]
Nearly 55% of urban residents experience avoidable noise disturbances daily, yet most lack an accessible and structured way to report issues or track their resolution.
Root cause of the problem
Mumbai’s push for redevelopment involves packing tall buildings into congested areas. These projects take 2–4 years, meaning constant drilling, hammering, and machinery noise day and night.
Less Spacing = More Noise Disturbance
[Industry]
Civic Tech
[My Role]
Lead Designer
[Platforms]
Desktop and Android
[Timeline]
January 2024- March 2024
[Meet Jessy – Navigating Work-from-Home Amid Construction]
Jessy Bhatia
Marketing Manager
I want a platform that provides reassurance for my noise complaints.
Age: 29
Location: Mumbai
Tech Proficiency: Moderate
Gender: Female
[Core Needs]
A tool to monitor and manage noise pollution effectively.
Real-time updates on road closure and noise.
A supportive platform to voice concerns
[Frustrations]
Constant noise from nearby construction disrupts her sleep and work.
Lack of clear communication about noise timings
Feeling isolated and unsupported due to noise.
[Process]
[Outcome]
25% increase in complaint resolution rate.
35% higher user confidence in reporting noise-related issues.
25% increase in successful complaint submissions Fewer drop-offs due to clearer CTAs.
[Key Learnings]